Refund policy

Returns & Refund Policy

Our straightforward returns & refunds policy allows you to shop with confidence. If for any reason, you are not entirely happy with a purchase, it can be exchanged as follows:

• Any unopened or unused product can be returned and fully refunded or exchanged within 14 days of purchase with a proof of purchase.

• Purchases made in-store will need to be returned back to the store by the customer.

• Purchases made online will be collected by our courier once a return has been logged through our online platform.

• Gift cards, archive (sale) items, samples and gifts with purchase, cannot be returned, refunded or exchanged.

• Opened or Used is defined as any variation from its original condition including opened or outer seal broken.

• Customers exchanging goods can choose from our full selection including gift cards.

• Exchanges for a product of lesser value will have the remainder refunded on to a gift card.

• Our satisfaction guarantee does not extend to a previous return if it is not in its original condition.

• Please note that original delivery charges are not refunded.

• Dubai Essence will refund your payment for the goods as soon as possible by the original payment method, no later than 5 working days after we have received the goods.

• Once your refund has been processed, it can take your card provider 3 to 5 working days to credit your account.

• To log a return, login and use the facility in your accounts section.